Shipping Policy

Welcome to LollyHood Store! We are committed to providing a smooth and reliable delivery experience for all our customers. Below, you will find detailed information on our shipping and delivery policies:

Order Processing Time

• Orders are generally processed within 2 business days from the date of purchase.
• During peak seasons or holidays, processing times may vary.

Shipping Options

• We partner with Australia Post to offer a variety of shipping options, including standard and express delivery.
• Shipping costs are $12.99 for standard delivery, $19.99 for express delivery. Enjoy free standard shipping on all orders over $100.

Delivery Estimates

• Delivery times vary based on the chosen shipping method and destination.
• Please be aware that unforeseen circumstances such as weather conditions or carrier delays can impact delivery times.

Tracking Your Order

• After your order is shipped, you will receive a confirmation email with tracking details.
• Track your order using the provided tracking number on our website or the Australia Post website.

Accurate Delivery Addresses

• Ensure that the shipping address provided is accurate and complete to avoid delivery issues.
• We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by customers.

Handling Undeliverable Packages

• If a package is returned to us due to an incorrect address or other issues, we will contact you to arrange for re-shipment. Additional shipping fees may apply.

Customer Support and Order Tracking

• For questions about your order’s delivery status or if you need assistance, please contact our customer support team at info@lollyhoodstore.com.au.

Order Modifications and Cancellations

• Requests for changes to shipping addresses or order cancellations should be made as soon as possible before the order is processed and shipped.

By placing an order on our website, you agree to the terms outlined in our shipping policy. We value your business and are dedicated to delivering your purchases promptly and efficiently.

Please note that this policy may be updated periodically. We encourage you to review this page for any changes.

Thank you for choosing LollyHood Store!