Return & Refund Policy

At LollyHood Store, your satisfaction is our top priority. If you're not completely happy with your purchase, we are here to assist you. Please review our returns and refund policy for detailed information on how to proceed:

Eligibility for Returns
Items must be returned within 30 days of delivery to be eligible for a full refund. Items should be new, unopened, and in their original condition and packaging.

Initiating a Return
To start a return, contact our customer support team at info@lollyhoodstore.com.au within 30 days of receiving your order. Our team will provide you with a return authorization and detailed instructions on how to return your item.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective item, incorrect item shipped). If the return is approved, a return shipping label will be provided, and the return shipping cost will be deducted from your refund.

Refund Process
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. Upon approval, the refund will be processed to your original payment method within 5 business days.

Damaged or Defective Items
if you receive an item that is damaged or defective, please contact us within 7 days of delivery. We may request photos or additional information to assess the issue. For damaged or defective items, a replacement or a full refund (including return shipping costs) will be provided.

Policy Updates
This returns and refund policy is subject to change. Please review this page periodically for updates.

We appreciate your understanding and cooperation in adhering to our returns policy. If you have any questions or require assistance, please do not hesitate to contact our customer support team.

Thank you for choosing LollyHood Store!